While we’ve enjoyed serving you since 2014, and have built and have a fantastic team in Canada, we’re writing to share that we’ve made the tough decision to wind down our operations in Canada, close our 13 Nordstrom and Nordstrom Rack stores and sunset Nordstrom.ca.* This means your shopping experience now looks different.
What this means for you:
For more information, please see our Customer FAQ or contact us.
Please note that Nordstrom U.S. stores continue to operate as they always have, and are ready to serve you the next time you visit the United States. Thank you for being our customer.
6455 Macleod Trail SW # 2150
Calgary, AB T2H 0K8
799 Robson Street
Vancouver, BC V7Y 0A2
50 Rideau Street, # 500
Ottawa, ON K1N 9J7
25 The West Mall
Etobicoke, ON M9C 1B8
Toronto Eaton Centre
260 Yonge Street
Toronto, ON M5B 2L9
Yorkdale Shopping Centre
3401 Dufferin Street
Toronto, ON M6A 2T9
Nordstrom Canada entered the Canadian market in 2014 with a plan to build and sustain a long-term business in the country. Against the backdrop of a challenging operating environment, Nordstrom Canada’s parent company, Nordstrom, Inc., has determined, after careful consideration of all reasonably available options, that it is in the best interests of its stakeholders to discontinue further financial and operational support for the Canadian business operations. As a result, Nordstrom Canada has determined that it will wind down its operations and close its 13 Nordstrom and Nordstrom Rack stores. Further, Nordstrom.ca has ceased operations, effective immediately. This wind-down will be facilitated in an orderly fashion through a proceeding under the Companies’ Creditors Arrangement Act, or “CCAA.”
The following is a list of frequently asked questions regarding the CCAA and Nordstrom Canada’s CCAA proceedings.
Are you a Vendor? Vendor/Service Provider FAQ
1. How long will Nordstrom Canada stores remain open?
For now, Nordstrom Canada stores will continue to operate in the normal course. Nordstrom Canada intends to commence a liquidation sale (the “Liquidation Sale”), subject to Court approval at a hearing anticipated to be held on or about March 20, 2023. The Liquidation Sale will begin shortly after Court approval of same. We expect the liquidation process will be complete in late June 2023.
2. Can I still make returns?
Returns and exchanges can only be made in person at your local store, in accordance with Nordstrom Canada and Nordstrom Rack Canada return policies, until March 17, 2023. After March 17, 2023, all sales are final and returns and exchanges will no longer be permitted, whether merchandise was bought prior to or after the start of the liquidation process.
Digital returns are no longer available as of March 2, 2023. Orders placed online may be returned or exchanged in accordance with Nordstrom Canada and Nordstrom Rack Canada return policies to your local store only until close of business on March 17, 2023.
Please contact or visit your local store or contact Nordstrom Canada Customer Care at 877.794.5304 for more details about the returns of your order.
3. How long will Nordstrom.ca operate?
Nordstrom.ca, Nordstrom Canada’s e-commerce platform, ceased operation on March 2, 2023. However, information regarding the liquidation sale, and other important information, will be available on the website during the wind-down period.
No new orders or digital returns will be processed on Nordstrom.ca, but orders placed online may be returned in accordance with Nordstrom Canada and Nordstrom Rack Canada return policies only until close of business on March 17, 2023. After March 17, 2023, all sales are final and returns and exchanges will no longer be permitted.
Personal account management features including purchase history, and Gift Card and Nordstrom Notes information, can no longer be accessed on Nordstrom.ca. While you will not be able to view your account information online, this information is available by contacting Nordstrom Canada Customer Care at 877.794.5304 or visiting a Nordstrom Canada store.
4. I have placed an order at Nordstrom.ca but have not received it yet—will my order still be delivered? How can I track my order?
Orders placed through Nordstrom Canada’s e-commerce platform prior to March 2, 2023, will continue to be fulfilled by Nordstrom Canada. If you requested to pick up your Nordstrom.ca order in store, all orders must be picked up in accordance with the specified pickup window previously provided to you. If you have questions about your order or wish to track your order, please contact Nordstrom Canada Customer Care at 877.794.5304. You will no longer be able to track your order on Nordstrom.ca.
5. What other important information should I know?
Please contact or visit your local store or contact Nordstrom Canada Customer Care at 877.794.5304 if you have questions about our services during the wind-down period.
6. What is happening to The Nordy Club Canada program?
Nordy Club Canada is the Nordstrom Canada rewards program. Nordy Club Canada members earn points that can be redeemed for Nordstrom Notes that can be used toward purchases of qualifying items in stores or online at Nordstrom Canada and Nordstrom Rack Canada stores.
Nordy Club Canada members will cease to accrue new points effective as of 11:59pm ET March 2, 2023. Points earned as of 11:59pm ET March 2, 2023, that have not automatically converted to Nordstrom Notes will automatically expire. Access to your Nordy Club profile and account management information on Nordstrom.ca will cease at 11:59pm ET on March 2, 2023. You can still access your Nordstrom Notes via your email linked to your Nordy Club account, by visiting a Nordstrom Canada store, or by contacting Nordstrom Canada Customer Care at 877.794.5304.
Nordstrom Notes earned and issued prior to March 2, 2023, will continue to be honoured in store in Canada only through to the end of the Liquidation Sale, provided that they have not otherwise expired under The Nordy Club Canada Terms & Conditions. No new Nordstrom Notes will be earned or issued from and after March 2, 2023.
7. Are my Gift Cards still valid?
Active Nordstrom Canada Gift Cards will continue to be honoured through to the end of the Liquidation Sale for in-store purchases. No new Gift Cards can be purchased after March 2, 2023.
8. What is happening to my Nordstrom Visa** credit card?
The Nordstrom Canada Visa** Credit Card Program offered by MBNA® will be wound down. Cardholders will receive separate communications from MBNA® with additional details in the coming weeks.
9. What will happen to my personal information in Nordstrom Canada’s records?
10. Will I continue to receive Nordstrom Canada marketing emails?
You will no longer receive marketing emails from Nordstrom Canada. However, if you also receive marketing emails from Nordstrom U.S., you will continue to receive those marketing emails. You can unsubscribe from Nordstrom U.S. marketing emails at any time by clicking the unsubscribe link at the bottom of each marketing email.
11. What is the CCAA?
The CCAA is a federal law in Canada that provides insolvent companies with debts in excess of $5 million an orderly and a supervised means to restructure their businesses, including through an orderly liquidation and wind-down of operations.
CCAA protection will provide Nordstrom Canada with the time and ‘breathing room’ necessary for Nordstrom Canada to wind down its business and operations in an orderly fashion.
12. What happens when a company is granted CCAA protection?
As part of the CCAA proceedings, the Court grants an Initial Order establishing what is known as a ‘Stay of Proceedings.’ The ‘Stay of Proceedings’ prevents creditors from taking action against the company, and its directors and officers, for an initial period of 10 days (which can be further extended as the Court deems appropriate). This allows the company to continue to manage the day-to-day operations of the business while it addresses its restructuring objectives in an orderly manner. The relief granted during this initial 10-day period is limited to what is reasonably necessary for the continued operations of the debtor in this period.
The company is required to return to court within 10 days for a “comeback” hearing after the granting of the Initial Order. At the “comeback” hearing, the company may seek additional relief, or concerns from the Initial Order may be addressed.
Alvarez & Marsal Canada Inc. has been appointed to act as Monitor in the CCAA proceedings.
13. What is a Monitor?
The Monitor is appointed by, and serves as an officer of, the Court. Its responsibilities are prescribed by the CCAA and by Court order, and include monitoring Nordstrom Canada’s wind-down initiatives, assisting Nordstrom Canada with the preparation of cash flow statements and other financial reporting, engaging with stakeholders, and reporting to the Court from time to time on the progress of the CCAA proceedings. The Monitor maintains a website of creditor notices and court filings, at http://www.alvarezandmarsal.com/NordstromCanada.
14. Is a company that files for protection under CCAA considered to be bankrupt?
No. In Canada, ‘bankruptcy’ refers to liquidation proceedings commenced under the Bankruptcy and Insolvency Act, which is different than the CCAA. While a company filing for CCAA is insolvent, meaning that it has insufficient liquidity to continue to fund its obligations as they become due and/or its liabilities are greater than the assets that are available to satisfy those liabilities, the company is not considered to be bankrupt.
In fact, the Stay of Proceedings under the CCAA prevents creditors from forcing the company into bankruptcy. For this reason, CCAA relief is sometimes referred to as ‘bankruptcy protection’.
15. Why did Nordstrom Canada opt for a CCAA proceeding?
The CCAA is a flexible statute that is designed to address the complex restructuring needs of large corporations.
The CCAA provides the Court with significant discretion to make determinations and orders based on the specific facts of a particular case. The greater flexibility under the CCAA will ensure a more efficient and orderly wind-down process for Nordstrom Canada that will treat valued stakeholders, including employees, customers and vendors fairly and in accordance with our core values.
16. Were alternative paths considered?
Yes. Nordstrom Canada determined that a CCAA proceeding is in the best interests of its stakeholders and provides a framework for an orderly wind-down process.
17. Now that Nordstrom Canada has been granted protection under the CCAA, who is in charge?
Nordstrom Canada’s Board of Directors remains in place and the Nordstrom Canada management team continues to control the day-to-day operations of the business, subject to the specific requirements of the Initial Order and the CCAA proceedings, under the supervision of the Monitor. Professionals from the Monitor will be onsite at the locations from time to time, working with Nordstrom Canada throughout the CCAA process.
18. Where can public Court documents and other information related to the CCAA proceedings be accessed?
Court materials, including reports prepared by the Monitor, and notices and information from Nordstrom Canada will be available at the Monitor’s website, http://www.alvarezandmarsal.com/NordstromCanada.
19. Does Nordstrom Canada’s CCAA filing have anything to do with Nordstrom in the U.S.?
No. There is no change to Nordstrom U.S.’s operations or stores and Nordstrom U.S. continues to operate on a business-as-usual basis. It’s important to note that it is only Nordstrom Canada that has filed for protection under the CCAA. Nordstrom Canada operates its own business (with its own management group and employees) that is entirely separate from the Nordstrom business based in the United States.
20. What do I do if I have other questions?
For questions regarding the ordinary course of business, you should continue to speak to your regular point of contact at Nordstrom Canada. For questions relating to the CCAA proceedings, the Monitor can be contacted at:
Alvarez & Marsal Canada Inc.
Royal Bank Plaza, South Tower
200 Bay Street, Suite 2900
P.O. Box 22
Toronto ON M5J 2J1
Monitor Case Telephone No.: 1.844.768.8244
Additional information is also available on the Monitor’s website at:
For information on product recalls, see Health Canada’s website.
*Nordstrom Canada will wind down its business under the Companies’ Creditors Arrangement Act (“CCAA”). The CCAA is federal law in Canada that enables insolvent companies to wind down their business in an orderly fashion, under supervision of the Court.
**Trademark of Visa Int., used under license.
The Toronto-Dominion Bank is the issuer of MBNA credit cards. MBNA is a division of The Toronto-Dominion Bank.
®MBNA and other trademarks are the property of The Toronto-Dominion Bank.