FAQs

The Nordy Club is the Nordstrom rewards program, giving you rewards, fashion access, exclusive services and amazing experiences. Nordy Club members also earn points that add up to Nordstrom Notes that can be redeemed toward purchases of qualifying items online and in stores at Nordstrom and Nordstrom Rack.

Membership in The Nordy Club is available to any Canadian resident who is eighteen (18) years old and provides valid and accurate personal information when joining. If you are a U.S. resident, please click here for more details relating to The Nordy Club U.S.

Corporations, groups and associations are not eligible to participate in The Nordy Club.

U.S. residents have their very own Nordy Club. Please click here more details.

Yes. Joining The Nordy Club is free.

You can join online or in stores. Click here to join online. Ask any salesperson to join in stores.

When joining The Nordy Club, you will only be asked for first and last name, mobile phone number and email address.

If you need help joining The Nordy Club, please ask your salesperson or call us at 1.888.282.6060.

We have technical, organizational and physical safeguards that are reasonably designed to help protect the confidentiality and security of personal information you share with us. However, no method of storage or transmission is 100% secure, and is subject to possible loss, interception or alteration while in transit.

Please see the Nordstrom Privacy Policy for more details, including steps you may take to help protect the confidentiality and security of your account and personal information.

Yes. Your mobile phone number is your Nordy Club member number and must be provided at Checkout in order to earn points on qualifying purchases. Because we use your mobile number and email address to identify you as a member and to notify you of your Nordy Club benefits, you must ensure that both are up to date at all times. We also may send you a text message at the mobile number you provide to verify the number, as well as your account identity as a Nordy Club member.

When you join The Nordy Club and give us your email address and mobile phone number, you are opting in to receiving text messages, and other marketing communications from our brands (Nordstrom and Nordstrom Rack). You may change your marketing communication preferences online at any time in your Nordstrom.ca account. You can also unsubscribe by clicking on the "unsubscribe" link found at the bottom of our marketing emails, or by replying "STOP" to our text messages. If you opt out of marketing communications, you will continue to receive service messages from us about The Nordy Club. Please see the Nordstrom Privacy Policy for more details.

Verifying your mobile number requires the receipt of and a response to a text message to the mobile number you provided at the time you joined The Nordy Club. If this verification process is not complete, you may not be able to receive your Nordstrom Notes.

We need to know that you are a Nordy Club member when you make a purchase to award your points or apply your Nordstrom Notes. You must self-identify at Checkout. Generally, your mobile number is your Nordy Club member number. If you are not sure, call us at 1.888.282.6060.

In store at Nordstrom and Nordstrom Rack: Make sure you always tell your salesperson that you are a Nordy Club member and give them the number (usually your mobile number) that is linked to your Nordy Club account.

Online at Nordstrom: If you check out on Nordstrom.ca, make sure that your Nordy Club account is linked to your online shopping account.

NOTE: In order for your Nordstrom.ca and your Nordy Club account to link up properly, they must be set up with the same mobile phone number.

You may change your marketing email preferences at any time by clicking on the unsubscribe link found at the bottom of our marketing emails or signing in to your account through Nordstrom.ca. You will, however, continue to receive service messages from us about The Nordy Club, including messages about your Nordy Club benefits, rewards and status. Please see the Nordstrom Privacy Policy.

We understand that sometimes we just get too many emails. Opting out of marketing emails will not affect your ability to earn rewards or benefits. Because Nordy Club marketing communications are generally sent via email, if you opt out, you may miss notifications of your rewards balances, special promotions such as First to Shop opportunities, Spend and Get promotions and other time-sensitive Nordy Club opportunities.

You may change your marketing email preferences at any time by signing in to your account through Nordstrom.ca. Please see the Nordstrom Privacy Policy.

Rewards come in the form of points and Nordstrom Notes. All members will earn 1 point per $1 net spend on qualifying items that will convert to a Nordstrom Note when you earn a certain number of points. For more information on how points are calculated, click here.

Benefits include services and access to special events. Eligibility for these services and events may depend on your Nordy Club status. For example, Ambassador members are eligible for Nordstrom to You (In-Home Stylist), but Influencers are not. Availability of the events may depend on store location, item quantity and seating availability. For example, First to Shop a new beauty product is only available while supply lasts and other events may have limited seating. Other restrictions may apply to each.

Click here for a complete list of rewards and benefits.

There are some restrictions about how you can use your benefits and rewards. For example, you cannot use a Personal Double Points Day on the same day as a promotion where you can earn extra points per dollar.

You can get information about your Nordy Club account, rewards and benefits in the following ways:

• Sign in to your Nordy Club account at Nordstrom.ca
• Call us at 1.888.282.6060
• Ask any salesperson whenever you visit our stores

Also, once a month, we'll send you an email with your points balance, available Nordstrom Notes and the number of points needed to earn your next Nordstrom Note.

• Sign in to your Nordy Club account at Nordstrom.ca
• Call us at 1.888.282.6060

Start shopping and just tell us that you're a Nordy Club member at Checkout each time you make a purchase. For more details on how to self-identify as a Nordy Club member, click here.

Certain products and services do not qualify as spend that would entitle you to earn points or Bonus Nordstrom Notes. For example, you cannot earn points on purchases of alcoholic beverages, shipping fees, taxes, tips, online gift cards, stand-alone vending machines, charitable donations or certain brands. Other exclusions may apply from time to time during special promotions. You will find these exclusions in the promotion marketing materials.

Base points: As a member, you will earn 1 base point per $1 net spend on qualifying items.

Bonus points: From time to time, we offer promotional opportunities to earn more than 1 point per $1 net spend on qualifying items. These are bonus points. For example, in the past we have offered bonus points events where, for a limited time, members could earn 5 points per $1 net spend on qualifying items. These promotional opportunities are not predetermined and are developed at the sole discretion of Nordstrom.

Additionally, depending on your Nordy Club status, you may also be eligible for additional benefits such as Personal Double Points Days. Keep in mind that Personal Double Points Days cannot be combined with other bonus point promotions. Click here for more details on this benefit.

For more information on how points are calculated, click here.

We calculate your points based on the net spend on qualifying items rounded to the nearest dollar. The net spend is the amount spent on qualifying items after returns, discounts and taxes have been deducted.

Additionally, any amount of the net spend that is paid for with gift cards or Nordstrom Notes will be deducted before the reward is calculated.

With regard to qualifying items, please note that certain products and services do not qualify as spend. For more information on what does not qualify, click here.

No. Points do not have a cash value, cannot be cashed out and can only be converted to a Nordstrom Note.

Points earned will generally be added to your account after your purchase. You can view your points balance by accessing your Nordy Club account here.

In order to award you points, we need to know that you are a Nordy Club member when you make a purchase. You must self-identify at Checkout. Click here for details on how to self-identify.

Second, special promotional offers will have defined eligibility and qualification requirements, which must be met to earn points under those promotional offers.

Yes. If you use a third-party payment processor, you will earn 1 point per $1 net spend on qualifying items as long as you adequately self-identify using your member (mobile phone) number. Click here for details on how to self-identify.

NOTE: Using a third-party payment processor such as PayPal is different than using contactless payment applications such as Google PayTM and Apple Pay®. To learn more about contactless payments, click here.

If you use Google Pay or Apple Pay, you will earn 1 point per $1 net spend on qualifying items as long as you adequately self-identify using your member (mobile phone) number. Click here for details on how to self-identify.

NOTE: Using contactless payment applications such as Google Pay and Apple Pay is different than using a third-party payment processor such as PayPal. To learn more about third-party payment processors, click here.

For more information on how points are calculated, click here.

Yes. All points will expire after your Nordy Club account has had no activity for twelve (12) consecutive months. In most cases, we cause the points associated with inactive accounts to expire on a quarterly basis. That is, in any calendar year, at the end of each quarter, the points associated with all accounts that have not had activity (no points or Nordstrom Notes are earned or redeemed) for twelve (12) or more consecutive months will expire. In some cases, we may in our sole discretion choose not to expire points in some circumstances, including if we consider the number of points associated with the account to be low. In such cases, we reserve the right to cause such points to expire at a later date, in accordance with the Nordy Club Terms and Conditions.

A few examples of actions that will trigger activity on your account are purchases where you earn points or Bonus Nordstrom Notes, purchases where you redeem Nordstrom Notes and the return of merchandise for which you were awarded points or Nordstrom Notes.

It is your responsibility to keep track of when your points may expire. Click here to learn about the ways in which you can check your Nordy Club activity.

If you want to make sure your points do not expire, just make sure you never go twelve (12) consecutive months without earning or using points and/or Nordstrom Notes.

If you make a return, points received for those items will be deducted from your points balance at the time of the return. This may put your account balance in the negative if you have recently converted your points to Nordstrom Notes.

It is possible for your points balance to be negative if you make returns. If this happens, any points earned through qualifying purchases will be applied to the negative balance first and you will not be eligible to receive standard Nordstrom Notes until you bring your points balance up and reach the points conversion threshold applicable to your Nordy Club status.

A Nordstrom Note is generally awarded upon reaching certain point accumulation thresholds or by meeting certain other qualification requirements during special promotions. Nordstrom Notes can be redeemed toward the purchase of items in stores and online at Nordstrom and Nordstrom Rack.

Standard Nordstrom Notes: Upon reaching certain point accumulation thresholds, you will be eligible for standard Nordstrom Notes. For example, members with Member and Influencer status will be issued a $10 Nordstrom Note for every 1,000 points earned and members with Ambassador status will be issued a $20 Nordstrom Note for every 2,000 points earned.

Bonus Nordstrom Notes: From time to time, we will offer the opportunity to earn Bonus Nordstrom Notes. For example, in the past we have offered Spend and Get events where customers could qualify for a Bonus Nordstrom Note if they spent a certain amount in qualifying purchases during a specific period of time, subject to specific qualification requirements, exclusions and restrictions, as identified with the offer. These promotional opportunities are not predetermined and are developed at the sole discretion of Nordstrom.

You can use your Nordstrom Notes in stores at Nordstrom and Nordstrom Rack, and online at Nordstrom.ca. If you redeem your Nordstrom Note in a U.S. Nordstrom or Nordstrom Rack store, you will be subject to a currency exchange rate. The Canadian Dollar to U.S. Dollar exchange rate that will be applied to your Nordstrom Note redemption in the U.S. will be the rate provided to Nordstrom by Thompson Reuters at the time of purchase.

When you redeem a Nordstrom Note to make a purchase, the value of the Nordstrom Note will be applied against the total purchase price, including applicable taxes and fees.

In stores at Nordstrom, Nordstrom Rack and Nordstrom Local: If you have digital Nordstrom Notes in your Nordy Club account, simply self-identify as a Nordy Club member at Checkout. Your salesperson will be able to look up and apply your Nordstrom Notes to the purchase. If you have a physical paper Nordstrom Note, hand the Nordstrom Note to your salesperson.

Online at Nordstrom.ca: If you have linked your Nordy Club account to your Nordstrom.ca account, you will see your issued Nordstrom Notes at Checkout as long as you are signed in to Nordstrom.ca. Simply acknowledge that you want to apply your Nordstrom Note to your purchase. If you have a paper Nordstrom Note, you will need to enter your Nordstrom Note number and access code at Checkout.

NOTE: If you have a remaining value on your paper Nordstrom Note, please keep it to apply toward future purchases.

You must self-identify as a Nordy Club member at Checkout to receive points or Bonus Nordstrom Notes. If you forget to tell your salesperson you are a member or forget to enter your member number, you will not receive your points or Bonus Nordstrom Notes. In most instances, your mobile number is your Nordy Club member number. If you are not sure, please call us at 1.888.282.6060. Click here for more details on how to self-identify. 

Each promotion may be different. You will find information about when you will receive your Bonus Nordstrom Note on the promotional marketing materials.

No. If you return merchandise that qualifies you for a Bonus Nordstrom Note and that return puts you below the qualification threshold, you will not receive the Bonus Nordstrom Note.

Generally, you will get a digital Nordstrom Note added to your Nordy Club account. Standard Nordstrom Notes may be issued and/or redeemed upon meeting the point accumulation threshold that applies to you based on your Nordy Club status. Bonus Nordstrom Notes will be issued within a reasonable time frame after the promotional period ends. In limited circumstances, Nordstrom may issue physical paper Nordstrom Notes.

If you have not opted out of marketing emails, you may receive notification when you have been issued a Nordstrom Note to your account. If you have opted out, you will need to check your Nordy Club account on Nordstrom.ca.

In the event of a return or if your order is cancelled, you will get a Nordstrom Gift Card in the amount of the Nordstrom Note you redeemed.

Yes. All Nordstrom Notes will expire after your Nordy Club account has had no activity for twelve (12) consecutive months. In most cases, we cause the Notes associated with inactive accounts to expire on a quarterly basis. That is, in any calendar year, at the end of each quarter, the Notes associated with all accounts that have not had activity (no points or Nordstrom Notes are earned or redeemed) for twelve (12) or more consecutive months will expire.

In some cases, we may in our sole discretion choose not to expire Notes in some circumstances, including if we consider the number of Notes associated with the account to be low. In such cases, we reserve the right to cause such Notes to expire at a later date, in accordance with the Nordy Club Terms and Conditions.

A few examples of actions that will trigger activity on your account are purchases where you earn points or Bonus Nordstrom Notes, purchases where you redeem Nordstrom Notes and the return of merchandise for which you were awarded points or Nordstrom Notes.

It is your responsibility to keep track of when your Notes may expire. Click here to learn about the ways in which you can check your Nordy Club activity.

Yes. Your Nordstrom Notes will be denominated in Canadian Dollars. If you use them in our U.S. stores, they will be subject to a currency exchange rate. The Canadian Dollar to U.S. Dollar exchange rate that will be applied to your Nordstrom Note redemption in the U.S. will be the rate provided to Nordstrom by Thompson Reuters.

Upon reaching certain spending milestones, you will unlock a new Nordy Club status with additional benefits and rewards.

• MEMBER—no minimum spend amount
• INFLUENCER—minimum of $500 net spend on qualifying items at Nordstrom locations
• AMBASSADOR—minimum of $5,000 net spend on qualifying items at Nordstrom locations

NOTE: The minimum net spend at Nordstrom locations is based on the purchase amount after returns, discounts, taxes and any amounts redeemed in Nordstrom Notes or Nordstrom Gift Cards have been deducted.

For more information on how points are calculated, click here.

Once you unlock a new status, we will notify you via email. If you have opted out of marketing emails, you may not receive notification. For other ways to check your Nordy Club status, click here.

• Earn 1 base point for every $1 net spend on qualifying items at Nordstrom locations
• Earn Nordstrom Notes upon reaching certain point accumulation thresholds
• Opportunities to earn bonus points and Bonus Nordstrom Notes through special promotions
• Free Basic Alterations
• Lifestyle Workshops
• First to Shop Select Brands
• First to Shop Clear the Rack

If you would like to compare the benefits for all statuses, click here.

• Earn at least 1 base point for every $1 net spend on qualifying items at Nordstrom locations
• Earn Nordstrom Notes upon reaching certain point accumulation thresholds
• Opportunities to earn bonus points and Bonus Nordstrom Notes through special promotions
• Free Basic Alterations
• Lifestyle Workshops
• First to Shop Select Brands
• First to Shop Clear the Rack
• 3 Personal Double Points Days
• Priority Access to Style Events

If you would like to compare the benefits for all statuses, click here.

• Earn at least 1 base point for every $1 net spend on qualifying items at Nordstrom locations
• Earn Nordstrom Notes upon reaching certain point accumulation thresholds
• Opportunities to earn bonus points and Bonus Nordstrom Notes through special promotions
• Free Basic Alterations
• Lifestyle Workshops
• First to Shop Select Brands
• First to Shop Clear the Rack
• 4 Personal Double Points Days
• Nordstrom to You (In-Home Stylist)
• Priority Access to Style Events
• Invite-Only Events
• Early Access to Anniversary Sale

If you would like to compare the benefits for all statuses, click here.

If you do not reach the minimum spend amount for your current status, at the new calendar year you will revert to The Nordy Club status appropriate for the actual minimum spend amount maintained. Click here for more information on Nordy Club status.

To maintain your status, make sure you meet the minimum net purchase balance amount for your status by December 31 of any given year. The net purchase balance is the purchase amount after returns, discounts, taxes and any amounts redeemed in Nordstrom Notes or Nordstrom Gift Cards have been deducted. Pay close attention to these items that are deducted from the total spend amount as they will impact whether you meet your minimum spending thresholds.

For example, if you have met the Ambassador minimum spend by reaching a net purchase balance of $5,200 and then you return $500 in merchandise, your net purchase balance would be $4,700. If you have not made additional qualifying purchases that bring your net purchase balance above $5,000, you will move down to Influencer at the end of the calendar year.

All members receive Free Basic Alterations on items purchased at full price at Nordstrom stores and Nordstrom.ca. Simply take your qualifying items to a Nordstrom or Nordstrom Rack that offers alterations services. Show proof of purchase, give the salesperson your Nordy Club member number and you will not be charged for basic alterations.

Just see any salesperson for a complete list of basic alterations.

Yes. We offer Free Basic Alterations to Nordy Club members in the U.S.

Every year, generally around July or August, we have our most popular sale of the year—our Nordstrom Anniversary Sale. This event has become legendary among Nordstrom customers who enjoy outstanding savings on new arrivals from their favorite brands. This benefit offers the opportunity to shop this sale before everyone else. NOTE: In order to get Early Access to Anniversary Sale, you need to be at Ambassador status. Click here to learn more about the status levels.

Generally, we will send email notifications about Early Access to Anniversary Sale. If you have opted out of marketing emails, you may not get these notices.

All Nordy Club members get Lifestyle Workshops, where you can learn about the latest trends in style, entertaining and more.
These workshops are promotional opportunities that are not predetermined and that are developed at the sole discretion of Nordstrom. Some events may require the purchase of a ticket and space may be limited. So, act fast to reserve your seat.

Generally, you will be notified of any invitations for events via email. If you have opted out of marketing emails, you may not get these notices.

All Nordy Club members get access to First to Shop Select Brands. From time to time, we offer promotions that give Nordy Club members the opportunity to be the first to shop certain selected items and brands. We give you exclusive access to shop new brand and product launches before everyone else. For example, in the past we have offered exclusive First to Shop benefits to members for new products offered by UGG®, Birkenstock, Hermès and Chanel. These promotional opportunities are not predetermined and are developed at the sole discretion of Nordstrom. These opportunities are available only while supply lasts.

All Nordy Club members get access to First to Shop Clear the Rack. We give you the opportunity to be the first to shop Nordstrom Rack's Clear the Rack sale, where you get an additional 25% off red-tag clearance before anyone else.

In order to get Personal Double Point Days, you need to unlock Influencer status. Upon reaching Influencer status, you get three (3) Personal Double Points Days, where you will earn 2 points per $1 net spend on qualifying items. When you unlock Ambassador status, you will receive another Personal Double Points Day. For more details on Nordy Club status benefits, click here.

You can choose any day on which to use your Personal Double Points Day, with just a few restrictions. NOTE: You cannot combine your Personal Double Points Day with another bonus points promotion, so be careful when you schedule. If you schedule your Personal Double Points Day on the same day as a bonus points promotion in which you would get 5 points per dollar, you will not get 10 points per dollar that day. You will only be entitled to the 5 points per dollar from the promotion, and your Personal Double Points Day will be used up for no reason.

You will retain the remaining value of the benefit associated with the previously held status, but also note that this benefit is not cumulative as you progress through The Nordy Club statuses. For example, if you are at a status where the maximum Personal Double Points Days is 3 days and you have used 1 day, when you progress to a status that provides for a maximum benefit of 4 days, you will have 3 days left to use.

In order to get Nordstrom to You, you need to unlock Ambassador status. Click here to learn more about Ambassador status.

Upon reaching Ambassador status, you are eligible to receive one free annual closet audit, plus one free in-home styling session per calendar year. Take advantage of the opportunity to have one of our Nordstrom stylists come to your home to edit your closet and offer expert styling advice.

NOTE: In-home and in-person visits may be subject to any health and/or safety restrictions imposed by any jurisdiction.

To get access to Style Events, you need to unlock Influencer status. Click here to learn more about Influencer status.

Upon reaching Influencer status, you are eligible for access to Style Events. Get priority booking to Nordstrom fashion events. These promotional opportunities are not predetermined and are developed at the sole discretion of Nordstrom. Some events may require the purchase of a ticket and space may be limited. So, act fast to reserve your seat. Generally, you will be notified of any invitations for events via email. If you have opted out of marketing email messages, you may not receive notification.

In order to get Invite-Only Events, you need to unlock Ambassador status. Click here to learn more about Ambassador status.

Upon reaching Ambassador status, you are eligible for Invite-Only Events, such as our Holiday Party. These promotional opportunities are not predetermined and are developed at the sole discretion of Nordstrom. Some events may require the purchase of a ticket and space may be limited. So, act fast to reserve your seat. Generally, you will be notified of any invitations for events via email. If you have opted out of marketing email messages, you may not receive notification.

If you cancel your membership, you will forfeit all remaining benefits and rewards including any points, Nordstrom Notes, access to events and promotions and unused services.

If you cancel your membership, you will forfeit all remaining benefits and rewards including any points, Nordstrom Notes, access to events and promotions and unused services. There are no monetary costs or cancellation fees associated with cancelling a Nordy Club membership.

No, points and Nordstrom Notes do not have a cash value and cannot be cashed out. If you cancel your membership, you forfeit any remaining points or Nordstrom Notes.