We are committed to offering you great prices, and we do so in two ways.
We compare prices on thousands of items and may display limited-time price matching on selected items on our website. Or, if you find an item we offer for a lower price at a selected competitor, we will meet that price at time of purchase.
Price Adjustments After Purchase
If we (or a selected competitor) mark down the price of an item you've already purchased, we will gladly adjust the sale price at your request within 14 days of your shipment date.
Our ability to price match or adjust sale prices is subject to the following terms and conditions:
- The item must be identical in colour and size
- The item must be in stock at a selected competitor and Nordstrom.ca at the time of request
- We are unable to match order-level discounts, gift card promotions or shipping offers
- We do not offer price matches or sale adjustments on items from outlet, flash sale, auction, club, or regional and non-Canada-based retailers, as well as "marketplace" prices from third-party sellers
- We are unable to offer price matches or sale adjustments between Nordstrom.ca and Nordstrom.com or Nordstromrack.com
- Price adjustments do not apply to items included in Limited-Time Sale, Extra Savings, Anniversary Sale, Daily Deals or Beauty Daily Deals promotions
- We do not process automated price matching or price adjustment requests generated by third-party services
- We will only make one price adjustment per item
- Designer goods originally purchased at a sale price are excluded from price adjustments
- If requesting a price match or price adjustment in one of our stores, you must bring a current advertisement or a functioning link to the item on the competitor's website
- Price adjustments will be credited back to the original form of payment used to purchase the item
Please call 1.877.794.5304 or chat with us, and we will be happy to assist you.
We work hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. If an item's price is higher than the price displayed, we will cancel your order of that item and notify you of the cancellation.
Items in your Shopping Bag reflect the current price displayed on the item's product details page. Please note: this price may differ from the price displayed when the item was first placed in your Shopping Bag.
Our merchandise is offered for sale by Nordstrom for your personal enjoyment and not for resale. Therefore, we reserve the right to limit quantities and refuse to sell to any person who we believe may be purchasing for resale.
Our Customer Service Specialists are ready to assist you—simply call 1.877.794.5304, 24 hours a day.
Please see Returns & Exchanges for more information.