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Customer Service

Attention, Nordstrom Customers

Due to increased volume and the impact of COVID-19, our call centres are experiencing a high volume of customer calls and wait times may be longer than usual. In addition, we are experiencing delays in returns processing and your order may take longer than usual to arrive.

To do our part in slowing the spread of COVID-19, many of our stores are temporarily closed and in-store services are suspended. At selected stores, we're offering safe, contactless curbside services for online orders, and Alterations services, as local regulations permit. Find out if a store near you is now open.

Learn more about our response to COVID-19.

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What's New on Nordstrom.ca

If you've shopped online with us before, here are a few things to know about our new site:

We're offering more local brands—shipped directly to you without using Borderfree.
You can access your Nordstrom account using your existing login and password, but you'll only see Nordstrom.ca activity. Previous purchases, wish lists, payment methods and shipping addresses from Nordstrom.com are not available.
Nordy Club members still enjoy the same benefits. Find out more about Nordy Club Canada.

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