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Early Access to Anniversary Sale is coming! Nordy Club Ambassadors and Nordstrom Visa cardholders get to shop first, August 16–18, in stores only. Learn more.

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Customer Service

To our Nordstrom customers,

Due to increased volume and the impact of COVID-19, we're experiencing delays in returns processing and your order may take longer than usual to arrive.

As selected stores reopen, we're offering Contactless Curbside Pickup and safe in-store Alterations services. Find an open store near you.

For more information, visit our COVID-19 FAQs:
Shipping & Pickup | Returns | Curbside Services | Alterations, Price Policy & More

What's New on Nordstrom.ca

If you've shopped online with us before, here are a few things to know about our new site:

  • We're offering more local brands—shipped directly to you without using Borderfree.
  • You can access your Nordstrom account using your existing login and password, but you'll only see Nordstrom.ca activity. Previous purchases, wish lists, payment methods and shipping addresses from Nordstrom.com are not available.
  • Nordy Club members still enjoy the same benefits. Find out more about Nordy Club Canada.

Track Your Order

Make a Return

Need help? We're here, 24/7. 

U.S. 1.888.282.6060

Chat

Canada 1.877.794.5304

Chat

Online Personal Stylists

Get style advice anytime, anywhere. Chat or call 1.877.310.8537.

Beauty Stylists

Our Beauty Stylists can give you expert advice across all our brands. Chat or call 1.800.723.2889.

Credit Services

For help with The Nordy Club or Nordstrom credit and debit cards, call 1.800.964.1800.

Corporate Offices

Nordstrom Inquiries
1600 Seventh Avenue, Suite 2600
Seattle, WA 98101

International

For help with your international order or questions regarding it, call 1.319.846.4140.