Nordstrom COVID-19 Update
We've Reopened Our Stores
Your health and the health of our employees are our priorities. More than anything, we want you to feel safe and comfortable when you're shopping with us. We're making updates to our stores and the way we serve you to create a store environment that's safe for everyone. We appreciate your understanding as we work to do so—we're better together and can't wait to welcome you back.
Read more about our health and safety practices.
Nordstrom is committed to protecting the health and safety of our employees, customers and communities.
While our Canada and U.S. stores are currently closed to help slow the spread of COVID-19, we're looking forward to reopening at selected locations. As cities and provinces begin to share their plans to reopen, here's an update on how we're thinking about our stores.
We remain open and ready to serve you online at Nordstrom.ca, Nordstromrack.com and HauteLook. At selected stores, we're offering safe, contactless curbside services for online orders as local regulations permit. Due to increased volume and the impact of COVID-19, we are experiencing delays in returns processing, and your order may take longer than usual to arrive. Additionally, our call centres are experiencing a high volume of customer calls and wait times may be longer than usual.
We are living in very difficult times and there are many unknowns. What we do know is we have been around for 119 years, and the strength of our culture and the loyalty of our customers are what have sustained us through tough times. As a family-run company, we consider our employees and customers part of our family. We are here to serve you and to support you, and we will get through this together.
We are taking steps to support our employees who are not working at this time, and we are taking precautions to create a safe work environment at our distribution and fulfillment centres that remain open. We are also looking at unique ways to help in our communities and highlighting how others can join together to make a difference. Read on for answers to frequently asked questions and to learn more about our ongoing efforts.
Previous COVID-19 Updates
Working Together in Our Communities
March 27, 2020
Learn about our efforts to make more than 100,000 masks and support our community partners—and how you can help.
An Update for Nordstrom Employees
March 25, 2020
Erik and Pete Nordstrom share company financial decisions, extended store closures and changes to our corporate workforce.
An Update from Nordstrom
March 16, 2020
Erik and Pete Nordstrom announce the temporary closure of all our stores in the U.S. and Canada.
If you have any concerns or questions not answered here, don't hesitate to contact us. Due to the current situation, our call centres are experiencing a high volume of customer calls and emails, and wait times and responses may be longer than usual.