Health & Safety Practices
A Message from Erik & Pete Nordstrom
The health and safety of you and our employees is our top priority. As towns and cities prepare to emerge from stay-at-home mandates, we want to share what we're doing to help protect every person who passes through our doors.
We're making updates to our stores and the way we serve you to help keep you healthy. We're following the current PHAC guidelines of social distancing, with procedures in place to promote a distance of 2 metres from others while shopping, and requiring customers and employees to wear a face covering while in our stores. We've made many other changes, too.
Please read the following standards to learn more. Thank you for your continued loyalty.
Reopening Our Stores
From requiring face coverings for employees and customers, to adjusting our store layouts to allow for social distancing, we're working to create a safe environment for you and our employees.
When you enter our stores, you'll notice other changes we're making to keep you and our employees safe, like more space at entrances and in the aisles to provide for social distancing, as well as limited group seating. Our Ebars will be open, but restaurants will be on a case-by-case basis. Restaurants that are open will offer limited seating and menus.
Occupancy, Entrances & Store Hours
When you show up to our stores, things will run a little differently for a while. We're temporarily limiting the number of customers inside our stores at one time, and some of our stores may have revised hours or temporarily closed entrances.
It's a lot to get used to, so store ambassadors will be at our entrances to answer questions, make sure customers maintain enough distance from each other, manage the number of customers entering the store and provide face coverings to customers.
Where it's required by local guidelines, we're closing some of our rooms to provide more space. We're also cleaning them between each use.
We're increasing cleaning and sanitization throughout the store—paying extra attention to high-traffic touchpoints like checkout counters and shopping carts—multiple times a day.
We're making hand sanitizer and cleaning wipes more easily accessible for you and our employees, and you'll also notice healthy-habits reminders posted in our stores.
In addition to adding plexiglass partitions at our checkout areas, we're sanitizing the area after every customer interaction and the area will be marked to help you keep socially distanced from fellow shoppers.
Contactless Curbside Services
Buy Online & Pick Up in Store has long been one of our most popular services. We are now offering Contactless Curbside Pickup and Returns at selected locations—you don't even have to leave your car! Curbside services available by store are listed on our Store Locator pages.
Our goal is still to make you feel good and look your best—but now with the twist of doing so at a safe distance. As our stores reopen, we will evolve our services approach.
During your in-store Alterations appointment, you can expect a safe environment where a face covering is provided to you. Alterations employees will also be staying safe in both a face covering and gloves. We'll take precautions such as increased sanitization in fitting rooms.
Contactless bra fittings and lingerie styling sessions are available, as well as contactless beauty appointments where we can recommend products that best suit your needs.
Some of the services that may be temporarily unavailable are beauty applications, skin care, and specialized services like brows, prosthesis fittings, ATMs and water fountains.
Styling remains an essential way we help you feel good and look your best. As our stores reopen, we will evolve the way we offer personalized service. We'll provide in-store styling services through contactless consultations, including style and fit expertise. We'll also offer virtual styling appointments and use digital Style Boards to connect so you can still get the best service and experience without having to visit a store.
We love hosting special events for our customers in our stores to showcase our products and services. During the pandemic, we've been finding ways to engage with you virtually through Instagram and other social media. We're going to keep finding new, innovative ways to provide safe and exciting shopping experiences.
We're known for our friendly approach to returns, and we're happy to be able to continue to serve you by taking your returns.
Because everything is slowing down a little these days so we can stay safe, we're making a few temporary changes to returns.
Returns will need to be made at specific locations in our stores. There will be signs pointing you in the right direction. For safety, we are currently holding in-store returns overnight before making them available for sale again.
In addition to training our employees about environmental cleaning and sanitization, hand hygiene and healthy habits, we're conducting employee health screenings, including temperature checks before every shift.
We're also directing employees to stay home if they don't feel well. If there's a chance they've been exposed to COVID-19, we're requiring them to self-quarantine for 14 days.